Frequently asked questions
Tap a question to see the answer.
Orders and payment
Is Cash on Delivery (COD) available?
Yes. You can pay Cash on Delivery on orders anywhere in India. A few remote pincodes may not have COD; checkout shows the payment options for your address.
Is there a discount if I pay online?
Yes. Prepaid orders get 5% off when you pay online at checkout.
Why do you ask for my mobile number and an OTP before checkout?
We verify your mobile number to confirm your order and to send you delivery updates. It takes about 20 seconds and there is no password to remember.
Can I cancel my order?
Yes, as long as it has not been shipped yet. Open Account → My orders and tap the cancel option, or send us your order number on WhatsApp (7990847393).
Delivery
How much does delivery cost?
Delivery is free on every order, all over India.
How long does delivery take?
We pack and ship your order within 1 to 3 working days (Monday to Saturday). Delivery then usually takes 4 to 10 working days, depending on your pincode. Festivals and bad weather can add a few days.
Do you ship outside India?
Not at the moment. We deliver only within India.
How do I track my order?
Once your order ships, we send the tracking link on WhatsApp, SMS or email. You can also see it under Account → My orders. If you have not received tracking details within 48 hours of dispatch, message us on WhatsApp.
What if my parcel is damaged or I got the wrong product?
Message us on WhatsApp within 24 to 48 hours of delivery with photos or an unboxing video, and we will sort it out.
Returns and exchanges
Can I return or exchange a product?
Yes. Raise a request within 5 days of delivery (3 days for products marked "3-Day Eligible"). The product must be unused, unwashed, with all tags and the original packaging. Exchanges are for a different size or colour of the same product.
How do I request a return or exchange?
Go to Account → My orders and choose Return or exchange. If you need help, send us your order number on WhatsApp (7990847393).
Are there any charges for returns or exchanges?
Exchanges are usually free. A return pickup may cost ₹50 or more depending on your pincode; this is taken from your refund or paid before pickup. If courier pickup is not available at your pincode, you can send the parcel yourself and we give you up to ₹150 back as a Curvisha coupon.
How do I get my refund?
After your returned product passes our quality check: for COD orders we send a secure refund link by SMS or WhatsApp, and for prepaid orders the money goes back to your original payment method. Your bank may take a few working days to show it.
Which products cannot be returned?
Innerwear and hygiene items, clearance or sale items marked as non-returnable, and any product marked non-returnable on its page.
Sizes and fit
What sizes do you have?
Most Curvisha styles come in plus sizes 3XL to 10XL. Some styles, like our denim short kurtis, denim cargo pants and buttoned denim pants, also come in smaller sizes from M or L to 2XL. The exact sizes for each style are shown on its product page.
How do I choose the right size?
Tap Size Chart on the product page and compare it with your bust and hip measurements (all charts are in inches). If you are between two sizes, choose the bigger one for a comfortable fit, or send us your measurements on WhatsApp and we will suggest the best size.
What if the size does not fit?
You can exchange it for another size of the same product within the return window. Exchanges are usually free.
Help
How can I contact Curvisha?
WhatsApp us on 7990847393 (messages only, no calls) or email curvishaindia@gmail.com. We are available Monday to Saturday, 10:30 AM to 6:30 PM, and reply within 24 to 48 working hours.